Look at bottom of this page for the 'Contact Us' link while on your computer browser. Click on that link and look at the bottom of the page that opens for the Chat Icon.
@NFtoBC and @WestCoasterBC have both replied to you in two other threads covering the same topic.
Here is the larger thread for reference: http://forum.telus.com/t5/My-Home-Account/How-do-you-get-ahold-of-a-telus-agent/td-p/53776
This and all duplicate posts will be locked.