In the old Telus Voice Mail system, if one wanted to know the caller's number and time and date info, it was a simple matter to press 5 and get that info, and press pound (#) to exit back to the message. Now all that is fed automatically before one even gets to listen to the message. Is there some way to opt out of this enforced grating unnecessary barrier to just hearing the message? Or can the system be returned to its previous user-friendly way overall in this regard?
New Voicemail user guide > http://static.telus.com/common/cms/files/get-help/downloads/Tel_Voicemail_Guide_en_v7.pdf
New Voicemail info page > http://www.telus.com/en/ab/get-help/home-phone/calling-features/voice-mail/important-changes-to-your...
According to the guide, it still says pressing 5 should still provide the date, time and sender during and after the message. (Section 3 in Guide) though I'm not seeing anything obvious about it playing the caller info. See the last page of the PDF Guiide.
I'm thinking from the Main Menu > Press 4 for Personal Options > Press 4 again for Personal Preferences then Press 2 for Change Playback Preferences. If that fails, I'd recommend contacting Telus.