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The 'password reset' in MyAccount does not work.

BSK
Neighbour

Password reset does not work.

2 REPLIES 2

Nighthawk
Community Power User
Community Power User

Your only option at that point is to call Telus.


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Telus_Tech
Advocate

@ BSK


If the password reset link is not working, it's possible you attempted to guess your password and you've failed a certain amount of times, then your account becomes locked, and you need to contact customer support at Telus to have it unlocked.


Please give us a call, and we'll be happy to further assist you.


Hope this helps.

For more info or to chat with one of our support reps please visit us at: www.telus.com/chat
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