11-24-2017 09:01 PM - edited 11-24-2017 09:02 PM
Solved! Go to Solution.
11-24-2017 09:45 PM - edited 11-24-2017 09:50 PM
@Lisa_marie2301 If the “Red” Internet LED is illuminated there is a problem with connection between the T3200M and Telus.
You’ve stated you rebooted the T3200M and the issue persists.
Contact Telus so they can diagnose the issue (they should see it losing connection) and possibly repair it from their end. Otherwise they may have to send a Tech out to further diagnose the problem.
11-24-2017 09:45 PM - edited 11-24-2017 09:50 PM
@Lisa_marie2301 If the “Red” Internet LED is illuminated there is a problem with connection between the T3200M and Telus.
You’ve stated you rebooted the T3200M and the issue persists.
Contact Telus so they can diagnose the issue (they should see it losing connection) and possibly repair it from their end. Otherwise they may have to send a Tech out to further diagnose the problem.
11-27-2017 09:35 PM
11-27-2017 09:51 PM - edited 11-27-2017 09:59 PM