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Telus modem T3200M red light

Lisa_marie2301
Just Moved In
Our telus modem box has a red light for interenet, have tried reset bottom, red light reappears after resetting. Please help?
1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

@Lisa_marie2301  If the “Red” Internet LED is illuminated there is a problem with connection between the T3200M and Telus.

You’ve stated you rebooted the T3200M and the issue persists.

Contact Telus  so they can diagnose the issue (they should see it losing connection) and possibly repair it from their end. Otherwise they may have to send a Tech out to further diagnose the problem.

View solution in original post

3 REPLIES 3

WestCoasterBC
Community Power User
Community Power User

@Lisa_marie2301  If the “Red” Internet LED is illuminated there is a problem with connection between the T3200M and Telus.

You’ve stated you rebooted the T3200M and the issue persists.

Contact Telus  so they can diagnose the issue (they should see it losing connection) and possibly repair it from their end. Otherwise they may have to send a Tech out to further diagnose the problem.

View solution in original post

Thank you! I contacted Telus and they confirmed there was a connection problem but wont send someone to fix it until the 2nd of January 2018!!!! So no internet for 37 days which includes christmas and new year!

Unless you live in a rather remote area. I can’t fathom it taking that long to get a tech dispatched. That’s a long time to be without internet service.