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Optik tv not showing up on my account

femaletrouble
Neighbour

Hi, I just got my optik tv set up today and I need to add/remove channels that I have. I was just wondering how long the optik tv will take to show up on my account so I can make the changes. Right now it's only showing that I have telus internet and nothing else. 

1 REPLY 1

WestCoasterBC
Community Power User
Community Power User

Typically takes 24-72 hours to fully populate on your online account. You can add channels from within the guide if a specific channel. But if moving theme packs etc best to contact them.

 

You can use the live chat feature under contacts and they can do it for you as well in the mean time.