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Anniehurwich
Just Moved In
Where is live chat
8 REPLIES 8

NFtoBC
Community Power User
Community Power User
While in your computer browser, click on the 'Contact Us' link at the bottom of this page. During the available hours for chat, an icon will appear at the lower right of the Contact screen.
NFtoBC
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Krissandra
Friendly Neighbour

Hello my account number is <information removed>.

 

*Moderator's note: Please refrain from publishing your private information. We have removed your personal information for your protection.

NFtoBC
Community Power User
Community Power User

@Krissandra

You may want to edit your post to remove personal information. The Edit option can be found by clicking on the caret (down arrow) at the upper right of the post.

 

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Krissandra
Friendly Neighbour
 

Roselyn
Just Moved In
Hi there

I have question regarding my account, I have stopped the service but why I'm still billed ?

WestCoasterBC
Community Power User
Community Power User

Any account related issue you must contact Telus. http://www.telus.com/en/bc/support/contact-us?lang=en&prov=bc

NFtoBC
Community Power User
Community Power User

When you cancel your service, your last bill will include any portion of the device balance remaining, plus any fees outstanding for your use of the service, less a rebate for the unused portion of any months you had paid in advance. Your bill should include the details of the amounts you are charged.

 

NFtoBC
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