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I just had my service installed, wondering why it still shows 500gb for data

Mizz
Neighbour

I had my service installed yesterday, but at this time it shows 500gb for my internet data.


Will it proceed to show this even though i have the unlimited data option added?


Also, how long does it take to be able to use the manage my channels option online?

6 REPLIES 6

Nighthawk
Community Power User
Community Power User

As many places have stated the usage counters are 48 hours behind. Give it time to update.


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Mizz
Neighbour

I already understand the usage counter delay.


As stated i had the unlimited data option added, but it shows 5/500gb. Does it only show the package data rather than showing /unlim?


Also, it has been roughly 5 days, but cannot manage my channels still. 

Nighthawk
Community Power User
Community Power User

Call in to Telus to make sure everything was set up properly to be safe.


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NFtoBC
Community Power User
Community Power User

The unlimited package should not show a maximum as there is none. It should just show your consumption. As  @Nighthawk says, if it has been a few days check back with Telus to confirm proper settings have been made. 

NFtoBC
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Mizz
Neighbour

that's the plan, as the bill just came out and it didn't show up on there. so i'm currently waiting on the call back as i am not up to waiting 45min on the phone. thanks for the help guys.

WestCoasterBC
Community Power User
Community Power User

Just use online chat, wait time is usually under a minute.