Home Internet usage Total Resetting To Zero
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Anyone else having problems with the Telus "My Account" "Home Internet Usage" page?
I regularly look at my internet usage via the "Home Internet usage" page under "My Account". On the last billing cycle I noticed that suddenly I had two accounts with one listed as 0 GB used while the other showed the original account. After a few days the original account disappeared and the remaining account showed zero to the end of the billing cycle.
My bill for that cycle was a mess of cancelled services and partial charges but the grand total for the bill was correct. I have not changed my services in any way since staring with Telus a few months ago.
With the beginning of the new billing cycle the usage figure accumulated normally until yesterday when it reset to zero again.
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Six days into this billing cycle my usage still shows zero GB and the 'Past Usage' graph is also incorrect. Way to go Telus
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Mine shows Last updated on May 21 at 4:46am PDT
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Mine used to show the date/time too but now shows
"Last updated within 24 hours"
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What are the odds that if it's unlimited, that it'll even show usage data? (I have no idea since I have a 300GB cap still and my usage is showing.)
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Mine shows a green circle with the number of consumed GB, and a notice that I have unlimited data allowance. For instance, 36GB of unlimited.
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Good question Nighthawk. Just checked again and it is still showing:
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@NFtoBC wrote:Mine shows a green circle with the number of consumed GB, and a notice that I have unlimited data allowance. For instance, 36GB of unlimited.
Mine shows 39/300 GB on that page (Home Internet usage) and unlimited on the 'Internet Plan' page
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Still not seeing any usage numbers in 'My Account' and my most recent invoice (Jul 22 to Aug 21) also no longer shows it.
I'm still listed as having:
TELUS Internet 25 (included data:300GB)
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Mine is showing 0 for June, and 0 so far in July.
Let's see if we can get an answer from higher up the feeding chain.
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I wouldn't worry if your usage was showing as 0GB assuming your billing was otherwise proper. Consider it an error in your favor 🙂
Happened to me for the month of June when I was moving from DSL to fibre.
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@JTL wrote:I wouldn't worry if your usage was showing as 0GB assuming your billing was otherwise proper. Consider it an error in your favor 🙂
Happened to me for the month of June when I was moving from DSL to fibre.
I'm not worried, just want them to provide what they promise:
https://www.telus.com/en/bc/support/article/managing-your-internet-data-usage
4. Here, you will find:
- How many days are left in your bill cycle
- Your data allowance
- How much data you have used
- Past usage
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