Home Internet usage Total Resetting To Zero

[Hinton]

Anyone else having problems with the Telus "My Account" "Home Internet Usage" page?

I regularly look at my internet usage via the "Home Internet usage" page under "My Account". On the last billing cycle I noticed that suddenly I had two accounts with one listed as 0 GB used while the other showed the original account. After a few days the original account disappeared and the remaining account showed zero to the end of the billing cycle.

My bill for that cycle was a mess of cancelled services and partial charges but the grand total for the bill was correct. I have not changed my services in any way since staring with Telus a few months ago.

With the beginning of the new billing cycle the usage figure accumulated normally until yesterday when it reset to zero again.

[NFtoBC]

Mine did similar in February. It is possible Telus has changed the naming of a number of their offerings, and you are seeing the result.

[Hinton]

Six days into this billing cycle my usage still shows zero GB and the 'Past Usage' graph is also incorrect. Way to go Telus

[canucks4life]

Mine shows Last updated on May 21 at 4:46am PDT

[Hinton]

Mine used to show the date/time too but now shows

"Last updated within 24 hours"

[Hinton]

Mine now shows (on May 27th):

Last updated on May 24 at 7:46am MDT

Interestingly the 300GB data cap nows shows as 'Unlimited':

TELUS Internet 25

Speeds up to

Data

25

mbpsdownload

5

mbpsupload

unlimited

usage

[Hinton]

It's working again, sorta. On May 30th it shows "Last updated on May 28 at 6:39am MDT"

[Hinton]

.. and on June 1st it still shows "Last updated on May 28 at 6:39am MDT"

[Hinton]

.. and on June 5th it still shows "Last updated on May 28 at 6:39am MDT"

[Nighthawk]

What are the odds that if it's unlimited, that it'll even show usage data? (I have no idea since I have a 300GB cap still and my usage is showing.)

[NFtoBC]

@Nighthawk

  Mine shows a green circle with the number of consumed GB, and a notice that I have unlimited data allowance. For instance, 36GB of unlimited. 

[Hinton]

---

@NFtoBC wrote:

@Nighthawk

  Mine shows a green circle with the number of consumed GB, and a notice that I have unlimited data allowance. For instance, 36GB of unlimited. 

---

Mine shows 39/300 GB on that page (Home Internet usage) and unlimited on the 'Internet Plan' page

[Hinton]

... and on June 9th it still shows Last updated: on May 28 at 6:39am MDT

[Hinton]

No change on the GB total since May 28 while the days left in the billing cycle updates correctly. Hilarious 

May 22, 2017 - June 21, 2017 8 days left

TELUS Internet 25

Data 39/300 GB

Last updated: on May 28 at 6:39am MDT

[Hinton]

Still not seeing any usage numbers in 'My Account' and my most recent invoice (Jul 22 to Aug 21) also no longer shows it.

I'm still listed as having:
TELUS Internet 25 (included data:300GB)

[NFtoBC]

Mine is showing 0 for June, and 0 so far in July.

Let's see if we can get an answer from higher up the feeding chain.

[JTL]

I wouldn't worry if your usage was showing as 0GB assuming your billing was otherwise proper. Consider it an error in your favor

Happened to me for the month of June when I was moving from DSL to fibre.

[Hinton]

---

@JTL wrote:

I wouldn't worry if your usage was showing as 0GB assuming your billing was otherwise proper. Consider it an error in your favor

Happened to me for the month of June when I was moving from DSL to fibre.

---

I'm not worried, just want them to provide what they promise:

https://www.telus.com/en/bc/support/article/managing-your-internet-data-usage

4. Here, you will find:

• How many days are left in your bill cycle
• Your data allowance
• How much data you have used
• Past usage

[Hinton]

The page seems to be updating again as it now shows "Last updated: on Aug 20 at 1:34pm MD". With one day left in my billing period the total is only 39GB so I don't think it's been working long. Hopefully it'll be working OK on the next billing period.

[Hinton]

Good question Nighthawk. Just checked again and it is still showing:

TELUS Internet 25

Speeds up to

Data

25

mbpsdownload

5

mbpsupload

unlimited

usage

Also checked my current invoice and it does not show a charge for unlimited data nor did I ever order that.