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You don't want a new pool in this heat? JK don't do that with the open lines please. Not safe. Yes, I probably have to say that for liability reason! Here's the information for you. You want to call the Telus Cable Locate Support Centre. 1-800-980-0030. I'm guessing this is the best option so you don't have to wait as long and they could send somebody out to fix it immediately.