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Account closed? Need to chat with live agent, link not there

ormonds
Just Moved In

I need to chat with a live agent, I am at work and cannot call and will not be home before the call centre closes. Why is the link not there for me to click? HELP

17 REPLIES 17

MTL_Dave
TELUS Employee
TELUS Employee

Hey,

 

The link for chat is http://www.telus.com/chat

 

Hope this helps you!

 

H_D

june
Neighbour

hi

 there

june
Neighbour

i need a live agent

june
Neighbour

hi dave i went through the link u gave me but it doesnt go direct to an agent

NFtoBC
Community Power User
Community Power User

Has your device an ad blocker? If so, the chat link may not work. 

NFtoBC
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june
Neighbour

blocker?wer can i unblock it?incase dats da problem

NFtoBC
Community Power User
Community Power User

Chat is available from your computer at the above link:



It is not available from a smartphone. You would have to call or email if you do not have access from a computer.

NFtoBC
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Rashmi
Just Moved In
i need to live chat with an agent

@Rashmi www.telus.com/chat

iPhone power user

roxanne1980
Just Moved In

My home phone is cut off someone help please my bill is up to date

NFtoBC
Community Power User
Community Power User

You will need to contact Telus directly.

Goto the Contact Us link on the Telus .com site

There is a Chat icon near the bottom right of the screen.

Or you can call them from another phone: 1-888-811-2323

NFtoBC
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PaulOrzel
Just Moved In
Hello. Anyone there ?

NFtoBC
Community Power User
Community Power User

@PaulOrzel wrote:
Hello. Anyone there ?

Yes. Have you a further question?

 

NFtoBC
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Magda
Just Moved In
Hello, please I need to cancel the account suspension because my children returned from the vacation earlier

Nighthawk
Community Power User
Community Power User

You will need to call Telus for all account related issues. Nothing account related can be done from the forums here.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Telusisnogood
Neighbour
telus is a joke ! if you try to contact a live agent there isnt one. want to email ? no email. want to call? its not toll free and you newd a $10 card to sit on hold that long. need them to call back ? no such service. need help from the forum ? youre not getting help from an agent there . click on the help on line link? guess where it takes you ! telus customer service does NOT exsist

Stick to posting one thread for the same question. http://www.telus.com/en/bc/get-help/contact-us/

You can always use live chat. (Bottom of the contact us page in the right corner). Keep in mind you're placed in a "que" depending on the time of day, or volume there can be considerable time waiting your turn. (High volume sometimes 40min). You can always reach out to Telus via Facebook.

The toll free number is clearly posted from the link above. 1-888-811-2323 there is always a call back feature so you don't lose your turn on hold.