My Galaxy S9 doesn't seem like my Galaxy S9?

[Dummydude1500]

Hey I'm having this issue that on some apps it's saying my S9 isn't compatible because it's an S5 plus and also My telus app is saying incant add another device? Really? It's the same device i got when i started this stupid plan... I'm almost ready to say F.T. Bro I'll get the cancellation fee rather then another 1400 bill

[xray]

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@Dummydude1500 wrote:
Hey I'm having this issue that on some apps it's saying my S9 isn't compatible because it's an S5 plus and ...

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What apps are you talking about?

Did you root your phone and/or install a custom ROM?

@Dummydude1500 wrote:
... also My telus app is saying incant add another device? ...

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Where in the My TELUS app are you trying to add a device?