On hold, please change the 'music'

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Farley
Resident
Telus. You already know that people will be on hold for at least a half an hour, so why not fix the crummy music you make us listen to. You could have something that loops everyhour instead of every couple of minutes
BillTelusCust
Ambassador

And I might add, do NOT change it to Country Music.  When you play hold music for everyone, you need to make sure it doesn't annoy some people.

 

I notice Apple has a menu that comes up - offering three different kinds of music on hold - or silence.

 

 

Kimi
Connector

Most times I have been on hold for 3 to 4 hours. You are lucky . Telus has the worst customer service in anada and it has been like that for years. They could care less about customers