No more chat?

Reply
Highlighted
Timmah
Resident

Over the past few days notice that chat is not working to communicate with Telus. Has telus discontinued the chat.

 

Always get no chat agent available and then it disconnects.

xray
All-Star
I used the chat service a couple of times in the past 5 days. Which browser are you using?
Most Helpful
Community Manager
Community Manager

HI @Timmah!

Our chat service should still be up and running. Were you using a cell phone when you tried to access the service? Also chat has specific business hours which should be 10AM to 8PM your standard time.