Time of day makes a difference..... evenings are the worst.
Support operates 24/7. Give them a call late evening or early morning for shorter wait times. Otherwise, be prepared for longer waits.
@Fisherguy Seems to work fine when I checked. Live chat isn’t mobile friendly, it’s meant to be utilized from desktop PC/Mac.
“All of our agents are currently serving other customers. There are 17 people ahead of you in the queue.”