Cannot receive incoming calls on new phone

Reply
Highlighted
Trouble
Resident

Hello.

 

I work in an office, and up until a few days ago we still had an older, large corded landline.

Since everyone here wanted a newer cordless phone, we bought one and plugged it in using the same phone line the previous landline was using. 

 

After some testing, we found that the new cordless phone can call out - with our number - but cannot receive calls. Anyone who calls us hears it ring 3 times before it goes to voicemail.

In the phone's manual, they suggest letting the phone charge overnight before declaring it defective, so we plugged the old landline back in.

 

We tried the new phone again today and the same issue arises, even with a full charge. I have verified the new phone is using our correct number for making outgoing calls, but for some reason will still not receive any incoming calls.

We have the ability to return the phone, but would prefer not to. 

 

Thank you for any insight you can provide.

Community Power User
Community Power User
Is the ringer volume turned up /turned on?
NFtoBC
If you find a post useful, please give the author a "Like"
Trouble
Resident

Yes. 

We double-checked to make sure all volumes were turned up and none of the phone's native muting features were turned on.

we also tried deregistering and then registering the handset.

 

I do appreciate the reply, though.

Community Power User
Community Power User

What do you mean by deregistering the handset?

 

NFtoBC
If you find a post useful, please give the author a "Like"
Community Power User
Community Power User
What make and model are these phones?

Find this post useful? Hit the Like button.