When can I expect a return call ?

Reply
Edmonton18611
Just Moved In

On April 15 I talked to a TELUS security sales rep. He promised to call me back on April 22. It is now April 28 and still no call. Is this the way a communication company deals with it's customer communication ? I have been a TELUS Home/Optik/Internet TV customer for years and to say I'm disappointed   is an understatement.

NFtoBC
Community Power User
Community Power User

Sometimes appointments get missed. You could contact the department again and request a call back.

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NFtoBC
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Edmonton18611
Just Moved In

Not sure that I have to chase someone because they are not doing their job ?

pbsme
Ambassador

Maybe they are off work, sick. There could be some explanation. In the meantime, you lose out waiting for a call that may never come. 

xray
Guardian
I'm curious, why couldn't they help you on April 15?