Unstable Internet

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
J3romey
Resident

Internet has been dropping lately (on and off) in the saddleridge area, already tried to reset my router by unplugging and through the reset button, and issues on both wired and wireless connections. 

Community Power User
Community Power User

It may even be something with the connection outside your house. I'd suggest contacting Telus directly and have them check. If there are issues or errors with the connection they can typicaly spot them pretty fast. Some fixes are also fast, but some may need a tech if it's a physical issue with hardware or phone lines.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. Smiley Happy
johns_yvr
Resident

And what is the best way to contact TELUS about this? We have the same problem.

Community Power User
Community Power User

Contact methods are in the 'Contact Us' section at the bottom of the page. I suggest using Chat or contacting them by DM to TELUSsupport, over a call to their phone numbers, as you need not wait on the phone.

 

NFtoBC
If you find a post useful, please give the author a "Like"