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Telus email issue, interface with Outlook

Just Moved In

Just spent 2.5 hours on the phone. First 1 hour and 1/2 to speak to someone in Manilla and I asked for a referral to Canada because the last time I tried to deal with a technical issue the person wanted to send a technician out and it was not necessary.  Waited another 11/2 to get told that the server was out and no fix end date in site!  Nothing on the website to communicate this or a phone message to let someone know instead of waiting on the phone....could be better Telus!