I had a Telus extender which showed me the 2.4 and 5g separately I was able to hook up my Teckin SP 10 smart sockets. The extender has been removed by a TELUS technician due to problems it was causing and apparently he thought we no longer need it. Now I only have the one name for my router and it does not show the separated 2.4 and 5G. This is a problem because now the smart plugs will no longer Connect through the Smart Life app and Alexa. They will not pick it up automatically and they require the 2.4 G. Is there anyway around this?
Yes, if you turn off SmartSteering in the Wi-Fi Admin panel of your router, it will create separate 2.4 and 5G Wi-Fi SSID, and you should be able to reconnect your devices.
The Telus Boost device is a better choice, though!