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Services suspended paid in full by credit card still not working

Rca1012015
Connector
Service was suspended yesterday and full balance has been paid through online account in full. Now have a $0 balance but service has not resumed why?
3 REPLIES 3

CJR
Advisor

Have you tried turning the device off and on again? I know quite often have to do that for it to kick back in again.

xray
Guardian
It's possible that account suspension is not directly linked to the payment/accounting system. It may take some time to generate the list of accounts to suspend/unsuspend and get it to the other system.

Try contacting customer support. They may be able to do it for you.

Yes I have reset the modem. And yes I’ve contacting customer support they’ve told me up to 24hrs so I guess I’m waiting. My mixup anyways due and it is what it is. I just thought it was weird that it takes that long when made by credit card.