Service status not reporting

[Myhazardlightsareon]

So frustrated today. Waited to speak to an agent about my internet being out, was told to check telus.com/outages.... there is nothing reporting. Poor internet service and poor customer service. Winning all around today, telus. Just wanted to check the status of my internet outage.

[NFtoBC]

Small area status are not reported. If your internet is not working, the CSR should have opened a ticket for you to effect repair.

[rc]

If you ask the agent the question, is the Internet down in  my area then the agent answered your question.   

If you were unhappy with the response you should have followed up with another  more specific question.