So I've been told multiple times to post on a Telus forum to try and get PureFibre in my neighborhood. I don't know if this is the right place to do it, but here it is. Right now my family is paying for 25 Mbps, but I tested the internet speed, and right now it's at a download speed of 1.2 Mbps, consistently. On a hard wired connection. No, Telus servers aren't down, and yes, I reset my router. I feel like realistically our only is to switch to Shaw at this point. 300 Mbps sounds a lot better than 1.2. I really hope there's people out there who want PureFibre here as well.
Definitely contact Telus support to see why your speeds are so low. You should always be getting 100% if not more than what you pay for on a hard wired connection straight to the modem so you have a problem that needs to be fixed.
As to getting Fibre, Calgary has provided numerous obstacles for Fibre expansion as outline in other threads on the board. The best thing you can do for now is fill out this form at https://fibre.telus.com/iwantfibre/ and contact your local city councilor and tell them you want Telus Fibre. The mayor and city council have had an impact on the Fibre rollout in Calgary so the more pressure residents can put on them the better.