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If your service is rated for 25 Mbps, and you are seeing only 1.2, you should contact Telus to see about getting it repaired.
From previous posts, Calgary seems to be challenging for Telus to install infrastructure. Many other cities are receiving upgrades, and at a faster pace.
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Definitely contact Telus support to see why your speeds are so low. You should always be getting 100% if not more than what you pay for on a hard wired connection straight to the modem so you have a problem that needs to be fixed.
As to getting Fibre, Calgary has provided numerous obstacles for Fibre expansion as outline in other threads on the board. The best thing you can do for now is fill out this form at https://fibre.telus.com/iwantfibre/ and contact your local city councilor and tell them you want Telus Fibre. The mayor and city council have had an impact on the Fibre rollout in Calgary so the more pressure residents can put on them the better.