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And I might add, do NOT change it to Country Music. When you play hold music for everyone, you need to make sure it doesn't annoy some people.
I notice Apple has a menu that comes up - offering three different kinds of music on hold - or silence.
Most times I have been on hold for 3 to 4 hours. You are lucky . Telus has the worst customer service in anada and it has been like that for years. They could care less about customers