No more chat?

Reply
Highlighted
Neighbour

Over the past few days notice that chat is not working to communicate with Telus. Has telus discontinued the chat.

 

Always get no chat agent available and then it disconnects.


Accepted Solutions
Highlighted
Most Helpful
Community Manager
Community Manager

HI @Timmah!

Our chat service should still be up and running. Were you using a cell phone when you tried to access the service? Also chat has specific business hours which should be 10AM to 8PM your standard time. 

View solution in original post


All Replies
Highlighted
Guardian
I used the chat service a couple of times in the past 5 days. Which browser are you using?
Highlighted
Most Helpful
Community Manager
Community Manager

HI @Timmah!

Our chat service should still be up and running. Were you using a cell phone when you tried to access the service? Also chat has specific business hours which should be 10AM to 8PM your standard time. 

View solution in original post