This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.
NO lights suggests a power supply problem, either the wall wart, or internally. Do you have the option to try another power supply of the same voltage output and wattage, or test the power supply somehow?
The V1000h is an older device, and may have failed.
If you find a post useful, please give the author a "Like"
Probably best to call Telus at this point. If the modem is the issue, they'll replace it with the new one.
If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂