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My cable and internet is not working

Nathan79
Neighbour
 
1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

Since you haven't provided any details, you'll want to try some troubleshooting, or call Telus.

 

The most basic troubleshooting you'll be required to do either way:

 

Reboot devices in the following sequence by unplugging them for 10 seconds each:

  • Modem (wait for green Internet light before proceeding)
  • PVR
  • All remaining boxes

Full instructions from telus.com/support:

https://www.telus.com/en/bc/support/interstitial/all-my-devices-cannot-connect-to-the-internet

https://www.telus.com/en/bc/support/interstitial/my-tv-has-no-video


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

1 REPLY 1

Nighthawk
Community Power User
Community Power User

Since you haven't provided any details, you'll want to try some troubleshooting, or call Telus.

 

The most basic troubleshooting you'll be required to do either way:

 

Reboot devices in the following sequence by unplugging them for 10 seconds each:

  • Modem (wait for green Internet light before proceeding)
  • PVR
  • All remaining boxes

Full instructions from telus.com/support:

https://www.telus.com/en/bc/support/interstitial/all-my-devices-cannot-connect-to-the-internet

https://www.telus.com/en/bc/support/interstitial/my-tv-has-no-video


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂