12-04-2018 10:11 AM
Solved! Go to Solution.
12-04-2018 10:48 AM - edited 12-04-2018 10:56 AM
My understanding was the ONT (Optical Network Terminal) stays, because it is attached to the wall / cabinet, but the T3200M modem and other unmounted Telus equipment is to be returned.
See this support document.
12-04-2018 10:45 AM
My understanding us that the ONT is tied to address but the modem is tied to the customer.
12-04-2018 10:48 AM - edited 12-04-2018 10:56 AM
My understanding was the ONT (Optical Network Terminal) stays, because it is attached to the wall / cabinet, but the T3200M modem and other unmounted Telus equipment is to be returned.
See this support document.