Internet drops after an hour and need to power cycle


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Just Moved In
I just got my fiber and the ont is connected to à modem that is in bridge mode the router loses internet every so often and i need to power cycle the router to get internet. Same thing happens if i directly connect the router to the ont.
Community Power User
Community Power User

It's sounding like it could be an issue with the router. If it is a third party router, you may need to contact the manufacturer. Make sure you have up to date firmware also.


For testing purposes, you may want to connect a device or computer directly to the Actiontec gateway Telus installed. Use ports 2-4. Test directly from the Actiontec without your router.

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