Internet constantly going out

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kegziz
Resident

Every day near the night time my internet decides to randomly go out for like 2 minutes every hour and its starting to get very annoying

Community Power User
Community Power User
  • Have you contacted technical support yet?
  • Is it wired, wireless or both that drop?
  • Fibre or DSL?
  • Do you have Optik TV and if yes does that stop working also?
  • Is it on all devices in the house or just some?
  • When it drops do the lights on the modem change?
  • During the day are there ever any issues?
  • Any problems with your landline? (static, clicking, etc) - if you have one.

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kegziz
Resident
We have contacted technical support many times
Both drop
We do not have fibre
On all devices
There are not any issues during the day. Just after about 11 pm