03-29-2019 02:47 AM
Solved! Go to Solution.
03-29-2019 12:49 PM
The wall plate you have purchased is not a direct replacement for the damaged one. The old plate has two 8 pin Ethernet connectors, and is not wired in standard telephone fashion. The new has a 4 pin connector and an Ethernet connector. This means the phone side of things would not work with the existing wires which you would be trying to plus into the new wall plate. If you wish to use this new wall plate, with a normal phone cable, and your existing computer connection, here are the correct pin outs:
phone
Pin1 to Red
Pin 2 to Green
computer
Pin 3 to Black
Pin 4 to Red
Pin 5 to Green
Pin 6 to Yellow
However, I suggest you get a wall plate with two Ethernet ports (Leviton makes a plate with individual insertable plugs) instead, so you can wire them as is your current situation. In this instance, the phone line currently connected to 1 and 2 would be attached to the white/green and green pins on the female jack, and the 3,4,5, and 6 lines would be connected like this
Pin 3 to white/orange
Pin 4 to blue
Pin 5 to white/blue
Pin 6 orange
This will recreate your existing plug-in, right down to the hand lettered ‘Tel’ and ‘Data’ notations.
03-29-2019 12:49 PM
The wall plate you have purchased is not a direct replacement for the damaged one. The old plate has two 8 pin Ethernet connectors, and is not wired in standard telephone fashion. The new has a 4 pin connector and an Ethernet connector. This means the phone side of things would not work with the existing wires which you would be trying to plus into the new wall plate. If you wish to use this new wall plate, with a normal phone cable, and your existing computer connection, here are the correct pin outs:
phone
Pin1 to Red
Pin 2 to Green
computer
Pin 3 to Black
Pin 4 to Red
Pin 5 to Green
Pin 6 to Yellow
However, I suggest you get a wall plate with two Ethernet ports (Leviton makes a plate with individual insertable plugs) instead, so you can wire them as is your current situation. In this instance, the phone line currently connected to 1 and 2 would be attached to the white/green and green pins on the female jack, and the 3,4,5, and 6 lines would be connected like this
Pin 3 to white/orange
Pin 4 to blue
Pin 5 to white/blue
Pin 6 orange
This will recreate your existing plug-in, right down to the hand lettered ‘Tel’ and ‘Data’ notations.
03-28-2020 09:10 PM
You seem like a very helpful person.....can you help me....
I have been out of the country and had 3 flights home canceled on me but now have a flight that will get me home Monday...
My home phone and wifi were on hold and were to be re-connected Mar 25 but my brother called my home and it says the line is not in service...
How can I contact Telus to request a re-connection.....I do not have a bill with me so do not know my account # or code.....
I will go into self isolation for up to 3 weeks and really need the phone and wifi....
Thank you
03-29-2020 12:02 AM
Contact Telus and let them know the date you need the services turned back on. Depending on what forms of info they have on your account they can verify you without the account number. If your SIN and Driver's license # was provided the last time they did a credit check they can verify you with that info. It depends what they've got on file for your pieces of identification.
03-29-2020 01:17 AM
Thank you I will try.....