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Fax no longer answering

Shane
Leader

Greetings,

 

I got my Smart Ring telephone number changed on Tuesday, and now my fax machine doesn't answer the distinctive ring. I'm trying to figure out if it its a problem with my fax or the phone line.

 

Since the only change was with Smart Ring number, I thought that the problem was with the phone line. I called Telus, and they changed the pattern from a double to a tripe ring (short-long-short), and my fax still doesn't answer.

 

I've tried a few troubleshooting steps, but I'm really not sure what else I can do. I welcome any suggestions.

 

Thanks,

Shane.

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

You have registered the distinctive ring in your fax machine?

 

Are you on Copper or Fibre for telephone?

 

NFtoBC
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Yes. I originally set up the double (short-short/long-long) pattern. I now have the triple (short-long-short) pattern, which Telus switched to.

 

Shane.