Billing and change of plans

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Resident
I have been trying to contact with customer service for almost a month and waited for atleast 3 hours everytime and not even once they have answered! Do they even have customer service?? i am getting billed for things i dont even know about! What is this?? Tried email as well and no reply!
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Community Power User
Community Power User

I’ve always had good success contacting Telus at their Twitter Account or online chat from my computer. Saves the waiting on the phone. You can find the links in the Contact Us section at the page bottom.

 

NFtoBC
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Resident

I have been having the same issues.  Had services installed last week which are now not working.  Spent countless hours on hold on the phone with promises of service being resumed after back end is sorted and still no service.  Starting to lose patience here.