After the switch to fiber now cannot play recordings on pvr

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Resident
Switched from copper to fiber , now get an error message when trying to watch my recordings "some recordings may belong to a different account and cannot be played"
I cannot watch any recordings in my pvr from prior to the switch.
I am using the same cable box when i was on the copper line as I own it ISB7150.
How do I get authority to watch my recordings
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Community Power User
Community Power User

You may want to call Telus directly and have them check. The recordings are encrypted and can only be played while physically connected to the original Optik account. There won't be any troubleshooting you can do from this end to try correct it.


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