05-19-2018 11:58 PM
Ok heres the scenario. I have a 1200 telus modem which is bridged to a Netgear Nighthawk. I ordered a wireless HD box for a self install. I explained my setup and was told I could do it maybe. I don't use the telus access point as my nighthawk more than covers my 3000 sqft 2 story house (they are awesome). There is no WPS button on the 1200, and i tried to plug the access point into the telus router but the wireless box wouldn't connect (I'm assuming because its bridged). What is my next course of action?
I first was going to get a 4k box, but was told I had to switch to a 4k PVR and the install was going to cost me $100 which I wasn't cool with. Shouldn't I be upgraded to the 3200 router? And if thats the case am I billed $100 for that? and if not then why am i charged for a 4k PVR upgrade. I'm getting mixed messages from other Telus customers saying they are not billed for the 4k box.
Bottom line, what I'm looking for is a 4k box to be installed in my new TV room, which has a network wire right at the TV location. Since I didn't want to pay the $100 I went the wireless router which is causing an issue.
Please help.
Jamie
05-20-2018 12:22 AM - edited 05-20-2018 12:23 AM
Can you connect the set top box by Ethernet to Actiontec ports 2, 3, or 4?
Else, using the Access Point connected to Actiontec ports 2, 3, or 4 you should be able to use the WPS on the AP, which has the necessary multicast capabilities and 5 MHz band to connect to the set top box.
The Actiontec 1200 and Telus matched Access Point (VEN501) should provide you with TV viewing.
05-20-2018 10:27 AM
A wireless box can be used wired? I was not told this. I was told a Tech had to come out to install a wired box. I will try this and let you know. Thanks
05-20-2018 10:42 AM - edited 05-20-2018 10:44 AM
05-20-2018 11:28 AM
Connecting a wired connection to either ports 3 or 4 on the actionet 1200 was unsuccessful. The wireless access point i have is the b6000q, not the model you listed. I guess its a tech support chat now.
05-20-2018 12:38 PM - edited 05-20-2018 12:44 PM
Sounds as though your account has not been provisioned for Optik.