30 sec. disconnects every 5-10 minutes

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Resident

Hi,

 

This has been going on for a couple days now. Seemingly increasing in frequency. We keep getting disconnected, our modem's internet light goes orange for half a minute, then manages to reconnect. During that time, all our streams stop and we get disconnected from games.

 

Help would be appreciated,

Thanks!

S.

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Community Power User
Community Power User
Reach out to TELUS and schedule a service call.

https://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us

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Ambassador

The problem you are describing is called losing sync. Call Telus tech support for them to troubleshoot the issue and probably send a tech to resolve it.