It is never a welcomed surprise when you notice your guide is displaying the wrong info. Here is some info on what causes this problem and how to fix it.
Root-Cause - Incorrect Metadata
Metadata is data used to describe other data. In this case, the metadata is the description of the channel, on-demand content or application you see on your Optik TV guide.
Metadata is pre-defined by editorial teams of the content provider (e.g. CTV, FOX). They provide the information to broadcasters and the telecommunications companies (e.g. TELUS).
Resolution – Reporting Discrepancies
Should you encounter incorrect metadata, it is important to Contact us with real-time examples and gather as much information as possible. Here’s some things we will ask for--
- Channel #:
- Channel Name:
- Program Expected in Guide:
- Actual Program Listed in Guide:
- Expected Start Time (EST/MST/PST):
- Expected End Time (EST/MST/PST):
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