Home

Trusted answers and information about Home Services devices and solutions from Neighbourhood contributors and the TELUS team.

Why is my Optik TV Guide displaying the Wrong Information?

Community Manager
  • Contributors:

It is never a welcomed surprise when you notice your guide is displaying the wrong info. Here is some info on what causes this problem and how to fix it.

 

Root-Cause - Incorrect Metadata

 

Metadata is data used to describe other data. In this case, the metadata is the description of the channel, on-demand content or application you see on your Optik TV guide.

 

Metadata is pre-defined by editorial teams of the content provider (e.g. CTV, FOX).  They provide the information to broadcasters and the telecommunications companies (e.g. TELUS).

 

Resolution – Reporting Discrepancies

 

Should you encounter incorrect metadata, it is important to Contact us with real-time examples and gather as much information as possible.  Here’s some things we will ask for--

  • Channel #: 
  • Channel Name:
  • Program Expected in Guide:
  • Actual Program Listed in Guide: 
  • Expected Start Time (EST/MST/PST): 
  • Expected End Time (EST/MST/PST):  

*Was this article useful?

Was this article helpful? Yes No
Comments
YLWGuy
Just Moved In

Channel guide information on Optik TV is incorrect for Channel 968 - REV3L TV.  The information for this channel has been incorrect since it first appeared back in December.  I have no idea what program is airing as the programs on this channel rarely show the name of the TV program that is airing.  At 1:05 pm on Jan 9, the channel guide shows Adrenaline.  No idea what show is actually on.  There is a DJ (Carl Cox?) playing music for a crowd.  Not sure if this is Rave or Adrenaline - my guess is Rave which is supposed to start at 12:03pm.  Description of Adrenaline says extreme sports.  Working a mixer board at a concert isn't what I'd describe as an extreme sport.  Not sure if it matters but I have a 4K package and access to all 4K channels.

 

The instructions above to report incorrect information by the contact link leads to a Telus web page that provides no information on updating channel guide information.  Is there an updated link for reporting incorrect channel information?