cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
67% helpful (2/3)
A-B
Community Manager
Community Manager

Pik TV is Getting an Upgrade

 

We're thrilled to share some news! Whether you access Pik TV through a Media Box, browser, or app, exciting changes are coming soon to provide you with an enhanced Pik TV experience. 

 

Pik TV Remote and STB.JPG

  

 

Pik TV Media Box

 

Starting in March and throughout April, if you are currently using a Pik TV Media Box, we’ll be sending you a new TELUS TV Digital Box as a replacement. You’ll enjoy faster and easier navigation to help you quickly find your favourite series and movies. The TELUS TV Digital Box will be provided to you as a free rental.

 

Your new and improved TELUS TV Digital Box will continue to run on the familiar Android TV operating system, and will still give you access to all of the apps available on the Google Play Store. Some of the improvements you can expect with the TELUS TV Digital Box are:

 

  • New user interface featuring improved responsiveness and faster load time
  • Improved connectivity including Wi-Fi 6 and Bluetooth 5.0
  • New TELUS remote with enhanced features such as direct launch buttons for Netflix and Amazon Prime Video, backlit buttons, and an overhauled Google Assistant so that you can take more control of your TV with your voice 

 

If you currently have a Pik TV Media Box, all you need to do is log in with your My TELUS credentials to confirm your details at telus.com/pikaddress. Once you receive the new TELUS TV Digital Box, follow the instructions in the package to complete the set up. For more set up information, visit telus.com/telustvsetup

 

If you do not want to receive the new TELUS TV Digital Box, please opt out at telus.com/pikaddress and check out the other ways to continue enjoying Pik TV. 

 

As of May 31, 2022, your old Media Box will no longer be supported and can’t be used to watch Pik TV. It can be recycled at your local electronics recycling depot.



Pik TV app for Apple TV

 

Beginning in mid-April, the Pik TV app for Apple TV will be updated. If you have automatic app updates enabled in the Apple App Store, you will get the new app automatically. If you don’t have automatic updates enabled, you'll need to download the update by navigating to the Apple App Store on your Apple TV, searching for Pik TV under Purchases and selecting Update. The first time you access the Pik TV app after the update, you will need to log back in with your My TELUS credentials. Forgot your username or password? You can reset it at telus.com/mytelus.   

 

The Pik TV app is available for download on Apple TVs that are 4th generation (Apple TV HD) or higher (Apple TV 4K). To ensure that you are always getting the best Pik TV experience, make sure that you have automatic updates enabled in the Apple App Store. Learn more about keeping your Pik TV up-to-date.

 

Pik TV Lifestyle.png

 

Pik TV app for Android TV

 

Beginning in mid-April, the Pik TV app for Android TV will be updated. If you have automatic app updates enabled in the Google Play Store, you will get the new app automatically. If you don’t have automatic updates enabled, you will need to download the update by navigating to the Google Play Store on your Android TV device, going to your profile and selecting Manage apps and games. The first time you access the Pik TV app after the update, you will need to log back in with your My TELUS credentials. Forgot your username or password? You can reset it at telus.com/mytelus

 

The Pik TV app is available for download on the following Android TV devices: Nvidia Shield TV and TV Pro, Chromecast with Google TV and Sony TVs running the Android TV operating system. To ensure that you are always getting the best Pik TV experience, make sure that you have automatic updates enabled in the Google Play Store. Learn more about keeping your Pik TV up-to-date.

 

 

Pik TV mobile app

 

Beginning in mid-April, the Pik TV mobile app will be updated. If you have automatic app updates enabled in the Apple App Store or Google Play Store, you will get the new app automatically. If you don’t have automatic updates enabled, you will need to download the update manually from the Apple App Store on your iOS device or the Google Play Store on your Android device. The first time that you access the Pik TV app after the update, you will need to log back in with your My TELUS credentials. Forgot your username or password? You can reset it at telus.com/mytelus.

 

To ensure that you are always getting the best Pik TV experience, make sure that you have automatic updates enabled in the Apple App Store or Google Play Store. Learn more about keeping your Pik TV up-to-date.

 

 

Pik TV on your browser

 

In mid-April, we will be upgrading the Pik TV browser experience. The first time you access the new Pik TV browser, you will need to log back in with your My TELUS credentials. Forgot your username or password? You can reset it at telus.com/mytelus.

 

Some of the improvements that you can expect include:

  • Enhanced control with keyboard shortcuts:
    • Use the spacebar to pause or resume playback
    • Use the left and right arrows to rewind or fast-forward
    • Use the up and down arrows to increase or decrease the volume
  • The ability to control the volume or mute the audio feed within the player
  • Improved navigation so that you can get to the content you want, faster

 

You can continue accessing the Pik TV browser experience by navigating to telus.com/watchpik. If you have bookmarked the Pik TV browser site, you will need to update your bookmarks after the update.

 

For more details on Pik TV, please visit telus.com/piktv.

 

For additional support, please visit the dedicated Pik TV support articles at telus.com/tvsupport.

 

Have a question about Pik TV and can’t find the answer? Pose your question to the TELUS Neighbourhood at telus.com/neighbourhood.

 

We hope you enjoy the new Pik TV experience!

Was this article helpful? Yes No
Version history
Last update:
February
Updated by:
Community Manager