cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wireless printing in the office

HenryZ
Neighbour

As of yesterday, none of our HP printers in the office can scan documents to email.

Keep getting messages that state "Server Failure".

Any clues as to what is going on?

I have my printers configured to use the smtp.telus.net server and port 25.

I've also tried ports 1025 and 465.

 

I've spent over 3 hours trying to solve this issue.  Please help!

4 REPLIES 4

Mike21
TELUS Employee
TELUS Employee

Sorry to hear that you've had difficulty in getting this working again. Here are some basic email guidelines on how to setup telus.net email accounts.

 

  • Incoming mail server: imap.gmail.com
  • Encryption method: SSL/TLS
  • Port: 993
  • Outgoing mail server (SMTP): smtp.gmail.com
  • Port: 465
  • Encryption method: SSL/TLS
  • Ensure checkbox has a checkmark for My outgoing (SMTP) server requires authentication and Use same settings as my incoming mail server

 

You can also reference our main email configuration website for any additional information.

https://www.telus.com/en/on/support/article/set-up-email-on-devices

Still not working... Please tell me what I'm doing wrong.

Best Regards,

 

Henry

 

Capture.JPG

I also don't use TELUS's emails... we use our company email addresses.

NFtoBC
Community Power User
Community Power User

Server authentication should be set to a Telus.net email and password, or you need to set it to your companies server, and authenticate with email and password from that server.

 

NFtoBC
If you find a post useful, please give the author a "Like"