08-25-2021 01:14 PM
As of yesterday, none of our HP printers in the office can scan documents to email.
Keep getting messages that state "Server Failure".
Any clues as to what is going on?
I have my printers configured to use the smtp.telus.net server and port 25.
I've also tried ports 1025 and 465.
I've spent over 3 hours trying to solve this issue. Please help!
08-25-2021 07:51 PM
Sorry to hear that you've had difficulty in getting this working again. Here are some basic email guidelines on how to setup telus.net email accounts.
You can also reference our main email configuration website for any additional information.
08-25-2021 08:24 PM
Still not working... Please tell me what I'm doing wrong.
08-25-2021 08:42 PM
I also don't use TELUS's emails... we use our company email addresses.
08-27-2021 10:04 AM
Server authentication should be set to a Telus.net email and password, or you need to set it to your companies server, and authenticate with email and password from that server.