05-16-2016 12:38 PM
What is the reseller ID of Telus' Internet fax service or who can I contact to get it? Emailing firstname.lastname@example.org proved fruitless.
05-16-2016 08:04 PM
05-16-2016 09:00 PM
That email address is listed here: https://internetfax.telus.com/public/teluscontactus.aspx
I got an email back saying we don't have that information. Seems like a bit of a runaround to me.
05-16-2016 11:30 PM
Why not call and speak to a rep?
05-16-2016 11:50 PM
Tried to call the number they gave me: "Please contact Telus directly at (your area code) 310-3100 with regards to this issue."
Dialled it and got a message saying the number is not available in my area.
05-17-2016 04:37 PM
@Neil1 The "310" prefix is generally referred to as a "service finder" number. Area code shouldn't be necessary. I tried dialling 310-3100 sans area code and it worked. Give this number a try as you see it: 310-3100
05-17-2016 04:41 PM
I tried both ways and neither worked. Seems the number only works in BC or Alberta.
05-17-2016 05:33 PM
It should also work in those portions of Quebec where Telus provides business internet services. If you are not within the Telus service footprint for business internet services, (mostly BC & Alberta) then I would not expect these services to be available to you.
05-17-2016 07:08 PM
I'm in Ontario is this is the number given to me by email@example.com.
09-11-2016 02:30 AM
Telus is a white label reseller of the Protus fax to email system. Protus runs the back end system, Telus handles billing and customer support for the users they sign up.
Press release confirming this:
The phone number for Telus outside of Alberta and BC is 1-877-310-6110
You could sign up directly with the source company and pay separately. They market the service direct to customers on myfax.com.
I would guess the advantage to paying Telus rather than the original company would be to have it on your existing bill, and you are priced in Canadian dollars instead of USD too. Price is about the same considering the exchange rates. If you do high volume then you should get a custom package direct from Protus/myfax.com