Concern Regarding Network

Dear TELUS Mobility Head Office,

My name is Sayed, and my account number is [mod edit - private info].

I recently signed up with TELUS within the past week, and I would like to be honest in expressing my disappointment with the service so far. I am experiencing frequent missed calls where my phone does not ring at all, along with unreliable service and internet connectivity in several locations.

I am an electrician and operate my own business, which relies heavily on phone calls and online access. Every missed call can mean a missed client and a lost business opportunity. This has already begun to affect my work, which is very concerning for me.

I would like to understand whether this level of service is expected, or if there is something that can be done to resolve these issues promptly. I joined TELUS expecting reliable coverage and performance, especially for business use.

At this time, I have also been approached by Rogers with offers for new phones and improved plans, which I am considering if these issues cannot be addressed.

I would appreciate your assistance in reviewing my account and advising on any solutions available to improve service reliability. I look forward to your response and hope this matter can be resolved.

Thank you for your time and attention.

Sincerely,

Sayed

[mod edit - private info]