TELUS Neighbourhood

Noffica

We moved in two months ago and got the new android tv box. Since day 1 it has not worked. When we try to log in it just says 'your account login has failed'. Tech support has been 'troubleshooting' and could not fix it despite reprovisioning the acco...

Noffica

I came across a related thread here but I still am not sure exactly where to put in my custom DNS servers e.g. ones provided by NextDNS.io. I have entered the following hereand but I still see this

Noffica

Hey, sorry to hear you're having trouble! In our case at least part of the problem was that our account had been reopened after being closed two years ago, and this caused a mismatch between the old service address and the current service address. So...

Noffica

[Message 2 of 2]- This agent called me back a few days later after getting a response from Opus but it still did not work.- I never heard back again. I called in again after 10 days or so, and got a third agent, who said Opus had not replied because ...

Noffica

[Message 1 of 2] Just following up to report that this is FINALLY fixed! It has taken 12+ phone calls and 6-8 hours troubleshooting on the phone and live video. I'm just going to leave a list of some of the things that happened here, so everyone is a...

Noffica

Yes, confirmed we tried a manual login today and still have the same error. Also, we cannot log in on any app, so it doesn't seem to be a box problem, rather an account problem.

Noffica

Hi Kate, I've explained previously that we get the same error "Your account login has failed" when choosing log in manually. "We have already tried the manual login - it was the first thing we tried." - from my message a week ago.

TELUS Neighbourhood

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"Your account login has failed"

Where exactly to configure DNS on NH20A?

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