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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,001 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,456 Posts

Internet & Home Phone

Discuss and/or ask questions about your TELUS Internet and Home Phone.

17,644 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,281 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,579 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,772 Posts

Have spoken with an agent and a supervisor trying to arrange TV service for my mother who just went in to long-term care. They keep telling me I need to order internet and Optik TV for her. This is crazy! A partially paralysed 85 year old does not re...

Scammed by real Telus agent

Just recently, I signed up with Telus. Mind you, I got this promotion at a REAL Telus store in the mall where I'm from. The agent said they would give me a discount of $30/line for 3 lines so $90 before taxes. It's been about a month now and my bill ...

Resolved! Surround sound - 5.1 no more???

So I switched to the new Telus Tv+ Digital box, cloud recording 5 long months ago... What's going on with the sound quality now? I have seen other (similar) posts but non resolved.I'm in B.C. the loss of 5.1 was really obvious watching the news on ei...

Optic in US

Anyone found a way to watch Telus Optic in the US. Now that Telus has removed vacation suspension we pay for Optic for no service while on vacation in the US. A total rip-off especially now that even a VPN link is now blocked. Come on Telus, this is ...

Heartland series on Netflix

Just returned from the US where Heartland is streaming on Netflix. Back in Canada and it is not being streamed. Absolutely disgraceful that a series listed as a CBC original is not shown in Canada. Another huge disappointment for Netflix in Canada.

Telus Poor Response

I found a Telus distribution box unlocked and wide open. It is box 3021 A at the intersection of Oakfield Drive and 30St. S.W. IT took me over 30 minutes through various "help" numbers to report this to Telus service. The first contact could not unde...

Telus Fiber With Ubiquity Dream Router

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected. I have a Tplink Deco M...

Resolved! TP-Link Deco AX3000 WiFi 6 Mesh System

Thinking of replacing my existing T3200M router plus 3 Arcadyan extenders with a TP-Link Mesh system. My wifi network has been showing some flakiness of late and I'm thinking it's time to move on. I use Optik TV plus but without any Telus custom boxe...

Text from Telus at 5149 legit?

Is 5149 a legit number for Telus? I got an offer for a free data add-on for being a loyal customer, and want to know if it's legit.

How can I lodge a complaint? I feel scammed by Telus

Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contr...