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glwperson
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Joined 1 year ago
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Set Top Box Not Working
I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power off power on just repeats this cycle…I’ve tried an Ethernet connection right off the router and it never stops to allow for a Telus login or hand remote pairing…I’ve gotten lost in the maze of the customer support robot…how do I return and replace this box? Any advice would be welcome. Thank you.Solved9.6KViews2likes9CommentsRe: Set Top Box Not Working
SOLVED 1. HDMI to smart tv that was wirelessly connected to the Telus router 2. Plugged in power and immediately held in the reboot button at the back 3. Flashed Telus logo then went blank screen so released reboot button and it brought up the internal Android TV screen 4. Scrolled down to factory reset and did that 5. Still had to do a couple of resets as per step 2 6. Finally got the Telus logo, released reset, followed by blank screen then up popped the normal Telus TV setup screen 7. Working fine now on a couple of different tv’s to make double sure 8. It was all trial and error and there was a small yellow sticker with an R on the back so I’m wondering if it was a refurbished box that needed the cache cleared out8.5KViews0likes0CommentsRe: Set Top Box Not Working
Yes I have tried a direct to tv on a Samsung, lg, and sharp…they all see the Telus logo, then spinning colors then right to android tv screen logo where it stays stuck…I’ll be returning the box for a replacement…in the meantime I use the Telus tv+ app which works decently enough…thanks for your inputs…8.5KViews0likes0Comments