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msblayney
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Re: What is the role of Community Managers in achieving improvements in OptikTV
On Jul. 19, 2023, at 3:31 p.m., Michael Blayney <[email protected]> wrote: When you refer to “the box they use”, I assume that you mean the PVR used for recording programmes. With the Shaw PVR which I used previously it was possible to save recorded items almost indefinitely, and they were recorded in date order. There was none of the 45 -day limit imposed by Telus. A big drawback of the Telus recording system is that while there is an option to list items either by oldest first or newest first, whenever I try to set Öldest”first, the setting reverts to newest first. Please clarify- you refer to the Shaw forum and complaints about “the box they use”. Again the use of this word “box”. Do you mean the PVR unit, or the whole Telus software system?7KViews0likes1CommentRe: What is the role of Community Managers in achieving improvements in OptikTV
Hello Optik-Kate, Thank you for your very prompt and comprehensive reply to my query! I understand that it is difficult to satisfy some customers (like me!) who are anxious to see rapid improvement in the present Optik software. If I may say so, your development team could learn much from examining the rival Shaw system to see what it is that former Shaw customers miss so much after switching to your platform. Again I thank you for taking the time to respond to my email. Michael Blayney7KViews2likes3CommentsWhat is the role of Community Managers in achieving improvements in OptikTV
Are the Team Members responding to customer queries and complaints about the shortcomings of Optik TV in fact employees of Telus? I have read "We're also taking notes to inform the business on what your pain-points are". If Telus is getting reports from you about customer complaints, why have so many fundamental problems not been addressed by corporate management to radically improve the customer experience? I made the mistake of switching to Telus from Shaw at the beginning of April 2023, and the sheer volume of complaints and failure in many cases to make improvements to the software seem to have fallen on deaf ears. I do not wish to seem to be abusive, and I appreciate the efforts of what seem to be volunteers to bring about change, but there seems to be "all talk and no action"! How much, if at all, are Telus executives paying attention to what you are trying to do? Michael BlayneySolved7.2KViews5likes7CommentsListing order of items saved on PVR; storage time of item on PVR?
When I change the setting so that items recorded are listed by OLDEST first on PVR by expiry date, the setting reverts to the original newest first, which I don't want. Is it possible to extend the days of storage time beyond the present 45 days? If so, how?5.1KViews0likes7CommentsRe: General observation as a newcomer to OptikTV
Hello Buckycat, Thank you for your quick response. I'm sorry, but I don't understand what you are referring to when you mention "new Cloud PVR". How would I check with them, and what is the "legacy Optik equipment"? These are unfamiliar terms to a new user of Telus Optic. Does the legacy Optik equipment refer to a previous software version, and if so, how would it be accessed by a new Telus user?8.5KViews0likes1Comment