TELUS Neighbourhood

HiddenValley

For the community, Politely call tech support and was told "Somehow the PVR service was removed from your account"Rather troubling since AFAIK that service is built in can can't be "removed" by me... I'd like to give TELUS the benefit of the doubt, b...

HiddenValley · 04-06-2023

Looong time Shaw customer, this is my first week with Telus fiber.I have to say I am VERY impressed (other than the mess in the front lawn), TELUS just completed the fiber build in my neighborhood. I've been having a LOT of issues with Shaw over the ...

HiddenValley · 04-05-2023

What is the recommended way to connect a sound bar to the new TelusTV-21T digital boxes? AND retain the supplied remote volume control power functions? There seem to be ZERO 3rd party AIO remotes that work with this new system, since it is a proprie...

HiddenValley · 04-02-2023

Some newbie Optic "how to" operational questions for the NEW system: When recording programs -how do you dynamically adjust the start / end times? Frequently HBO and sports do NOT start or end on the hour or when the guide says. If a game runs into ...

HiddenValley · 04-01-2023

How do I know my Netflix and Prime accounts are linked and more importantly billed by my Telus subscription? As I understand it, my package includes premium Netflix and Amazon Prime?I have signed into both on the new Telus Optik Android STB -I think ...

HiddenValley

I sympathize!Many of us here have had this happen more than once! it is unbelievably frustrating when a core function like the PVR can be so unreliable!

HiddenValley

Unfortunately this seems to be a common thing. Same happened to me a few days back. Because the PVR is in the cloud, when it’s gone it is gone. Telus offers no explanation or “fix”.I called support and politely complained and logged the incident for ...

HiddenValley

Interesting you had issues with the PVR -I also lost all my PVR settings and saved shows over the past few days. Very frustrating, with no recourse to restore our PVR after it was mysteriously removed! @A-B @Optik-Kate, can you provide some insight...

HiddenValley

Be careful. As others have said;Be aware of the "package model" if there are specific channels @ Shaw that you want in TELUS make sure you add all the right bundles. IF just basic TV then no problem, but adding all the premium channels may result in...

Re: TV user interface shortcomings

Excellent summary! I agree with everything you highlight and more! I would also add the lack of clear documentation for the remote functions. For example, a long press of the rec button brings up your saved show / PVR library! A long press of the bac...

TELUS Neighbourhood

User Statistics

User Activity

My first serious issue - Lost all PVR recordings from the new Android box

Feedback - moved in from Shaw

Audio OUT from the new TelusTV-21T digital boxes

Optik Guide questions - coming from Shaw

Netflix / Prime account "linking"

Re: Suggestions for improvement

Re: All Recordings and Scheduled gone

Re: Day 1 Impressions - Optic TV to Telus TV+

Re: Old Optik TV vs New - Which is better?

Re: TV user interface shortcomings