TELUS Neighbourhood

Frustrated80 · 12-21-2022

I'm on an EPP plan. Does anyone know a way of contacting Telus other than by phone? I don't have time to wait 2 hours + on hold. There doesn't seem to be any live chat anymore and it refers me to an EPPCare e-mail address. But the e-mail address ...

Frustrated80 · 12-17-2022

I ordered a new device 2 weeks ago through my EPP program. According to MyTelus the device has shipped. When I go to UPS tracking there is no update since Dec 6th and all it says is that delivery will be rescheduled. Everything is in limbo since t...

Frustrated80 · 01-08-2023

Thanks are in order to @dru who was able to direct me to the Telus Support account on Twitter. It is apparently closely monitored. They responded there almost immediately and an investigation in to the missing package was launched within an hour. ...

Frustrated80 · 12-22-2022

Still in limbo unfortunately. It'll be 3 weeks since my initial order tomorrow. This was supposed to be for Christmas, so that's kind of a bummer... May I know what Telus has told you, if anything? Thinking to go to a physical store to see if the...

TELUS Neighbourhood

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