TELUS Neighbourhood

John_H · 12-23-2022

Where can I download the router user manual Telus provides for its PureFibre 2.5 Gigabit Internet plan? I’m unable to locate the correct one online in the Telus support docs, which only shows the one related to the older model that supports the lower...

John_H · 05-14-2021

I noticed recently that frequently shows no matter the channel will freeze video but not audio when playing then the show speeds the video up to catch up to the audio so as to be in sync. Each time this has happened I’ve run Speedtest.net app on my A...

John_H · 05-02-2021

I noticed that my internet speeds over WiFi were abysmal using the Telus WiFi HUB on my Gigabit fibre connection with Pik TV and Apple TV connected over WiFI. The issue stemmed from the HUB is in the condo closet next to the min entrance so when the ...

John_H · 12-25-2022

I was able to find a post from tech support that at least explains the equipment but alas no actual user manual https://www.reddit.com/r/telus/comments/u5v8rv/telus_technicians_corner_exclusive_support_faq/

John_H · 05-15-2021

To hard wire the Apple TV from the living room to the Telus WiFi HUB it would require 30 feet of Ethernet cable. It’s unfortunate the Telus WiFi HUB model doesn’t support 802.11ax as it would provide better WiFi range, speed and security afforded WiF...

John_H · 05-15-2021

Based on none of the streaming apps Prime, Netflix, YouTube or Disney+ display this issue with the exception the Pik TV app then it would seem to be a developer issue which is Telus, not Apple. As mentioned this is not a bandwidth / speed issue as I ...

TELUS Neighbourhood

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PureFibre 2.5 Gigabit router user manual?

Pik TV Apple TV app shows freezing

This program can only be played while on your Telus Home WiFi

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