This article was originally posted at www.norton.com
Written by Steve Symanovich for NortonLifeLock
Hackers engineered a broad attack on Twitter on July 15, taking over the accounts of high-profile people and companies including those of Jo...
Would you be referring to the zero-out feature? Here's a userguide on how to adjust that setting: https://static.telus.com/common/cms/files/get-help/downloads/Tel_Voicemail_Guide_en_v3.pdf (direct pdf download link)
Without all the info, increases in the amounts you've cited are generally related to promotional credits expiring (likely due to 2 year service agreement promos). We can have a look to see if this is the case for you. We'll send a private message you...
The billing breakdown will appear on the next invoice following the credit application. From the perspective of your account, it will not be structured in the way you've described until that bill is produced.
There is a remote possibility for very recently installed services whereby the provisioning hasn't flowed through the backend to be reflected at the account level.