A Prepaid plan can be renewed one of two ways.
Renew plan from account balance.This option require you to choose from the $10, $25, $50, $100 pre-sets. The remaining balance not used to renew your $150 plan can be used to make long distance calls, us...
Hi @BCPublicServant ,
I share the same concerns regarding sharing my SIN outside of the legally required areas, and use extreme caution myself.
But I will have to contradict myself as a TELUS Employee since its much easier for us to prevent fraud...
Hi @cpxu ,
Yes the phone number & email are from TELUS.
Great job at being proactive in protecting your personal information!
I suggest calling the number back, tell the automated system the reason for your call "Please transfer me to EPP Care". E...
Hi @TKO604
If you are using the same phone with TELUS that was previously used on Rogers, you can try the following...
A) Make sure your phone is up-to-date.
iPhone: Settings > General > Software Update
Android: Settings > System > System update.
...
Hi @ShawnH ,For Mobility payment arrangements the best number to call is: 1-855-230-2232If an automated assistant asks for the reason of your call, mention "I would like to make payment arrangements for my mobility bill".Current hours of operation:
M...
Hey there! My name is Brandon, and I am a TELUS Employee, TELUS Customer, and Neighborhood Volunteer in my spare time. I have a passion for helping others, technology, and learning new things...some might say I'm a nerd :)
