The new equipment supports Dolby Digital, Dolby Digital + and Dolby Atmos with DD+. You can find these options in Settings > Device settings > Device Preferences > Display & Sounds > Advanced sound settings (note that Dolby Atmos shows as unsupported...
The master volume on box 2 may be set too low...you can unpair the remote from your TV, increase the volume on the box itself without touching the TV/receiver volume, and then re-pair the remote to your TV. Instructions on unpairing/pairing here: htt...
In general, the ability to fast forward restarted and On Demand programming (or restrictions thereof) are dictated to TELUS by the content provider (CNN in this case). You would notice an on-screen message that states "Fast forward is not permitted b...
A few notes on the above:
1. You can only rewind to the point that you started watching a particular program; if you tuned in to a channel with an hour-long show at 10:18am and it's now 10:45am, you have the option to either restart the show from 1...
The restart (and rewind/fast forward) experience is designed to be consistent across the TELUS TV+ app and Optik set-top boxes. On the TELUS TV+ app for Apple TV, I can see the option to restart shows, both those that are currently live and in-progre...
